About Us
Welcome to The BIG TECH (PRIVATE) LIMITED
where we start our journey
In 2022 , our journey began with a mission to empower restaurants for online sales and growth. Rapid expansion marked our initial two years. Amid this, our team recognized an unaddressed issue inherent in aggregator models – prompting the realization below:
Aggregators prove costly
The commissions we levied on merchants, in line with industry standards, posed a significant obstacle to their business expansion. On average, an unsettling 30% of merchant earnings were directed towards commissions. Our merchants sought a viable online ordering platform, which unfortunately we were unable to provide.
Customers seek direct engagement
Customer feedback highlighted a notable trend, a majority preferred direct restaurant orders over third-party platforms like ours. Equally, customers expressed a desire for direct communication with merchants, encompassing inquiries, complaints, and feedback.
Speed is a key driver of customer satisfaction
We hold the belief that faster order fulfillment directly correlates with heightened customer contentment. Our merchants required an online ordering system facilitating swifter processing and delivery compared to traditional eCommerce platforms. As intermediaries, we were unable to achieve a 30-minute order fulfillment. The resulting inertia of aggregator platforms left numerous customers dissatisfied.
Transitioning from Small Business
to Market Leadership.
Certain of the need for change, our concerns drove an in-depth exploration. The notion of crafting a rapid commerce platform emerged a comprehensive solution featuring a branded mobile app and web store. This technology aimed to address the challenges confronted by our customers and merchants.
In mid-2022, we transitioned from Eat Mubarak to BIGTECH. Initially, BIGTECH focused on facilitating direct online orders and swift deliveries for brick-and-mortar restaurants and supermarkets a seamless process that aligns with our “BIGTECH of an eye” philosophy.
The original online ordering platform underwent a transformation beyond our co-founders’ expectations. It evolved into an expansive quick commerce stack, encompassing integrated customer engagement and business intelligence tools. This innovation revolutionizes interactions between brick-and-mortar businesses and their customers.
Conversing with customers fuels our innovation. Through this process, we recognized BIGTECH’s applicability across diverse sectors: restaurants, supermarkets, pharmacies, fashion brands, and any brick-and-mortar retailer seeking a direct online sales channel.
say it how to do it!
Transparency prevails in our connections. Customers are informed of their options, teammates are aware of prospects, and investors are apprised of our strategic direction.
Achieve substantial and enhanced growth.
Growth is integral to all our endeavors. We facilitate customer scalability, invest in our staff's learning and development, and prioritize investor benefits. When growth involves taking a day off for our teammates, we actively promote such opportunities.
Cultivate goodwill for everyone.
Our intentions are consistently positive in all our connections and actions. We prioritize the well-being and success of our customers, team members, investors, partners, end-users, and the broader communities we influence.
Data serves as our most valuable ally.
Our actions are substantiated by evidence. Decisions, irrespective of their magnitude, are grounded in data. Customer guidance stems from their business analytics. New market entries are preceded by meticulous research. In challenging weather conditions, we might even declare a work-from-home day.
The customer takes precedence.
Our customers define our identity and position. Blink is designed exclusively for them, driving all our endeavors. Decisions revolve around their needs, feedback is actively implemented, assistance is extended when required, and regular check-ins maintain our connection with their well-being.
BIGTECH vision
BIG TECH (PRIVATE) LIMITED envisions its role as a global frontrunner in the rapid commerce technology sector. We empower worldwide restaurants, supermarkets, and consumer retail brands to expand by offering efficient, cost-effective, and time-efficient direct order fulfillment solutions.
our future path
BIG TECH (PRIVATE) LIMITED embodies speed and direct connectivity at its core. Our vision encompasses reshaping the global online retail landscape through swift, budget-friendly, and user-centric technology. This empowers digital transformation and fosters growth.