Terms & Conditions
Legal Matters
Acceptance of Terms
Food Swings, a platform for online ordering and delivery management owned by Big Tech (Private) Limited, incorporated in Pakistan (132/1-B, Military Accounts Society, College Road, Lahore, Pakistan), provides its service (as defined below) to you through its website located at www.bigtechsols.com (the “Site”), subject to this Terms of Service agreement (“TOS”).
By accepting this TOS or by accessing or using the service or site, you acknowledge that you have read, understood, and agree to be bound by this TOS. If you are entering into this TOS on behalf of a company or other legal entity, you represent that you have the authority to bind such entity and its affiliates to these TOS, in which case the terms “you” or “your” shall refer to such entity and its affiliates. If you do not have such authority, or if you do not agree with these TOS, you must not accept these TOS and may not use the service.
Food Swings may change this TOS from time to time without prior notice. You can review the most current version of this TOS at any time at www.bigtechsols.com. The revised terms and conditions will become effective upon posting, and if you use the service on or after that date, we will treat your use as acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to you. Your only remedy is to stop accessing and using the service.
Description of Service and Use of License
Our subscription services and software is sold as per license software. Any replicated content without purchasing new licenses is prohibited.
Food Swings may agree or deny service to any person or company without any prior notice; if Food Swings received any prior payment before the denial of service, Food Swings would generate a full refund of the money received. Food Swings is not responsible for any additional money spent on the project by this person or company.
General Conditions / Access and Use of the Service
You shall not modify, adapt or hack the service to falsely imply any sponsorship or association with Food Swings, or otherwise attempt to gain unauthorized access to the service or its related systems or networks.
You are responsible for all information, data, text, messages or other materials that you post or otherwise transmit via the service. You are responsible for maintaining the confidentiality of your login and account and are fully responsible for any activities that occur under your login or account. You agree and acknowledge that your login may only be used by one (1) person – a single login shared by multiple people is not permitted. You may create separate logins for as many people as your plan allows. Food Swings reserves the right to access any or all your accounts to respond to your requests for technical support.
You acknowledge that this TOS is a contract between you and Food Swings, even though it is electronic and is not physically signed by you and Food Swings, and it governs your use of the service and takes the place of any prior agreements between you and Food Swings.
It is the sole responsibility of the customer to ensure that the customer content is complete, accurate, current, legal and decent reflecting the true state and features of the displayed information. The customer acknowledges that he/she owns the displayed information or has the legal right to display the information and customer content on the customer websites.
The customer is responsible for ensuring that his/her customer website complies with local law. The customer is responsible for drafting the terms of use and privacy policy for his/her customer website. The customer is also responsible for drafting the privacy policy for his/her customer website. The customer website’s privacy policy must contain terms that are at least as protective of a user’s privacy as those contained in this agreement.
The customer agrees that we shall not take any responsibility for comments and reviews posted on the customer websites by users or imported from third parties sources and we shall not be liable to the customer should the review turn out to be injurious to the customer, or give rise to any claim, or cause loss or damage to the customer.
If the customer operates in a similar business to ours, we reserve the right to refuse to offer our services to them.
Trademarks
“Food Swings” and Food Swings’ various logos used or displayed on the service are trademarks of Food Swings and you may only use these trademarks or logos for promotional purposes to identify yourself as a customer or user of the Food Swings products and services, provided you do not attempt to claim ownership of the marks by incorporating any of them within your names or offerings.
Logos, brands, names and other information shown on this site from other companies and websites is for demonstration purposes only and does not involve Food Swings with any of them directly or indirectly. Any other brand or business mentioned. Food Swings will always remove any information or content on www.bigtechsols.com from any other sites or businesses as per request in less than five working days. To consider as a valid request, an email must be sent to admin@bigtechsols.com.
Payments and Refunds. (14-Days No Risk Money Back Guarantee)
We offer money back guarantee on our packages when purchased at regular price within 14-calendar days after purchase. To get a refund, please contact admin@bigtechsols.com. The money back guarantee does not apply to any custom work and does not apply to any special project offered outside of our fixed plans. The custom design is not covered by the money back guarantee. The upload for apps done by the seller is not covered by the money back guarantee. By accepting these terms and conditions, the buyer is accepting these conditions and understands the costs involved.
Past 14- calendar days, Food Swings does not provide refunds or credits on any plan. No matter the reason, Food Swings does not provide refunds for any custom work, apps purchase, custom invoices, extensions, purchases on our marketplace or any other service that we provide.
On any purchase of our ordering apps, order apps, driver apps or any other apps that we may release in the future, purchase refunds are not available because it requires work on our side to set up the apps. If any bugs are found we will fix and release on next versions of the app, bug fixes updates are free of cost. If you are not 100% sure of your purchase, please play with our demo some more.
The apps are sold as they are, any additional change or improvement is considered customization.
Food Swings has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment that is found to be valid will be permanently banned from using the service.
No Food Swings employee or agent has the authority to vary any of the Food Swings site’s policies, prices or the terms and conditions governing any sale.
Downgrading your account may cause the loss of features or capacity of your account. Food Swings does not accept any liability for such loss. Prices of all services, including but not limited to monthly fees to the service, are subject to change upon 30 days’ notice from us, active subscriptions price won’t change unless you want to. Such notice may be provided at any time. Also, special pricing may apply for customers with an exceptionally high number of end-users or an unusually high monthly usage of the service.
The account owner will receive an email receipt upon each credit card charge.
Food Swings uses a third-party intermediary to manage credit card processing, and this intermediary is not permitted to store, retain, or use your billing information except to process your credit card information for Food Swings.
The customer may agree to a one (1) month or twelve (12) month contract agreement with us where the payment is made in advance for the agreed contract term. The service will be provided in less than 7 working days after we have received the payment and the proper information that we request after the payment is received.
At the end of the contract term, the customer’s contract will automatically renew for an additional contract term until explicitly canceled by the customer. Cancellation must be issued via the customer’s account on www.bigtechsols.com or via emailing to admin@bigtechsols.com. Any cancellation issued via the customer’s account on www.bigtechsols.com must be done at least one (1) day prior to the end of the contract term. Any cancellation not issued via the customer’s account on www.bigtechsols.com must be done five (5) days before the end of the contract term to allow for adequate processing time.
Services canceled at the customer’s request before the completion of the contract term are not subject to a refund.
As we offer the script open source or as per installation basis you won’t be able to ask for a refund later, so if you are unsure you want our services or system, please play with our demo.
If the customer fails to comply with any of the terms of this agreement and we terminate the customer’s services before the completion of the contract term we will not refund any payments.
If the customer agrees to a contract agreement with us, he/she agrees to us, or our third party service providers, storing his/her payment card information. The customer expressly agrees that we are authorized to charge him/her (i) a fee for any applicable services billed on a monthly or yearly basis, (ii) any other fees for services he/she may purchase, and (iii) any applicable taxes in connection with his/her use of the services to the payment card he/she provides and to reimburse us for all collection costs and interest for any overdue amounts.
If the payment card the customer provides expires or fails to make the payment and he/she does not provide new payment card information or cancel his/her account, the customer authorizes us to continue billing him/her, and he/she agrees to remain responsible for any uncollected fees.
All fees shall be paid in U.S. dollars.
Cancellation and Termination
If you are subscribed to a Paid Plan, and you stop paying for the service, there will be a suspension of your account and will be reactivated once the payment is completed, if the account is suspended or inactive for more than six months, the account will be deleted.
If you are subscribed to a Paid Plan, and you stop paying the service, there will be a suspension of your account and will be reactivated once the payments your cancellation will take effect immediately and you will not be charged again.
Services may be terminated by us at any time, without penalty and notice, if the customer fails to comply with any of the terms of this agreement.
The customer agrees that we will not be liable to him/her or any third party for the termination of the customer’s access to the service.
Upon termination, we have the right to delete all data, files, or other information that is stored in the customer’s account.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
The services and Food Swings are provided on an “AS-IS”, “AS AVAILABLE”, “WITH ALL FAULTS” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by the applicable law, we will not be liable for any indirect, special, incidental, consequential loss or damage whatsoever (including but not limited to loss of business, opportunity, data, profits, loss of or damage to property) arising out of or in connection with the use of the services or caused on any theory of liability, including but not limited to product liability.
We make no warranty that the functionality of the services will be uninterrupted or error-free, that defects will be corrected or that the services or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
We make no warranty that the Customer Content will not be lost or corrupted and we shall not be responsible for any loss, destruction, alteration, unauthorized disclosure or corruption of Customer Content.
BUGS OR ERROR FIXES GUARANTEE
Full Bug fixes (if it is a bug or error) for free ONLY when the files have not been modified by the customer. We will always do our best to fix it as soon as possible.
Export Compliance
You are responsible for complying with any applicable laws, rules, or regulations governing the export of the service or any of its components.
Governing Law. These TOS shall be governed by the laws of Pakistan. You at this moment expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of Pakistan for the purpose of resolving any dispute relating to your access to or use of the service.
Governing Law
These TOS shall be governed by the laws of the State of California without regard to the principles of conflicts of law. You at this moment expressly agree to submit to the exclusive personal jurisdiction of the federal and state courts of Pakistan for the purpose of resolving any dispute relating to your access to or use of the service.
Google Maps API Keys
Each customer must have their own Google Maps API Keys; you need these in order for all the location features to work in your installation.
Do I Need My Own Developer Account For AppStore & Google Play?
Yes, for the apps to be under your name, you will need your own Apple Developer & Google Play Developer Account, you can learn more about them here:
Apple: https://developer.apple.com/support/compare-memberships/ (Individuals will work) $99/yearly.
Google Play: https://play.google.com/apps/publish/signup/ $25 One time payment.
These prices might be modified by the store providers; we don’t control them.
Limitation of Business Activity
We do not own or manage Information on Customer Websites. We are a neutral venue that allows customers to display their information on Customer Websites. We do not take part in, or responsibility for any management issues. We are not a party to any contract.
We have not confirmed the accuracy and currency of Customer Content, and we do not warrant that the Customer Content is accurate and current. The Customer Content is provided and maintained directly by the customer, and he/she takes sole responsibility for the accuracy and currency of it. We are in no way liable for loss or damage incurred as a result of any inaccuracies or misleading statements made in the Customer Content.
The display of information on Customer Websites does not constitute an endorsement or recommendation by us. We cannot guarantee nor be responsible for the condition of the information displayed on Customer Websites. Food Swings will have no liability or responsibility concerning User interactions with any other User.
What Is A Bug? And What Does FULL BUG-FREE GUARANTEE FOR LIFE Means?
A bug is anything that is not working as it is described to work on our website.
A bug is anything that is not working as it is working on our sales live demo.
A bug is something that does not let the user use 100% the goal of a feature.
What Is Customization?
Customization is an improvement, change, suggestion, idea or anything that is NOT already developed in our script. It does not matter, how important you think it is, as long as the feature achieves its goal, being 100% functional for the user and letting the user do what he has to do, it will not be considered as a bug but as customization.
This applies to any feature and also to the looks for example:
- “I want the script to change the way of looking for restaurants.”
- “I want to change this image.”
- “I want this block not to appear here but there.”
- “I want to delete this feature” – “It takes no time to do it, just delete it.”
Sales, Support And Response Time
Sales email: admin@bigtechsols.com
One of our customer success heroes will review your request and send a personal response (usually within 24-48 hours).
Every ticket is processed and solved as follows.
Sales questions (usually before 24 hours).
Installations (before 24 hours M-F). Questions and answers (usually within 24-72 hours).
Bug report (usually within 1-7 days).
Support For Customization Work in Conflict With Updates
As you may know, we launch new releases of our software every 2-3 weeks and improve our system constantly. Sometimes, when there is a customization on the same files that we are improving, this can cause a conflict with existing custom work so we have created two solutions which we think are fair so you can always enjoy the greatness of the updates.